Returns & Exchanges

RETURNS

We hope that you are thoroughly enchanted and delighted with your purchase however there may be occasions when you wish to return items. Please ensure that you have taken the time to read our terms and conditions, by placing an order you are stating that you have read and understood them.
If you wish to…

Cancel or Return Purchases

Under distance selling regulations you have the legal right to cancel your order within 7 working days of placing your order. Please do this by email to enchantedivygifts@gmail.com.

If the product has already been delivered to you and you wish to return it, it is your responsibility to return the goods to us in the exact same condition which they were dispatched to you in, within 7 days of the delivery date or you will not be eligible for a refund.

Return to: Enchanted Ivy, Hobgarth, Hillside, Rothbury, NE65 7PT
As well as returning the goods in absolutely perfect condition please enclose your sales receipt

Unless the goods are defective, damaged or not as specified on your Order Confirmation please note that postage & packaging costs are not refundable and any costs which you incur for returning the goods are at your own expense.

You will receive your refund (excluding postage & packaging costs) or replacement within 7 days of us receiving the goods back. Refunds can only be issued back to the original method of payment.

DAMAGED or FAULTY GOODS
We take utmost care in ensuring that items are well packaged when they are dispatched in order to prevent damage in transit. In the unlikely & unhappy event of goods reaching you damaged or faulty then please contact us by email enchantedivygifts@gmail.com and advise us within 48 hours. We kindly request that you email us photos of the damgae and the orginal packaging and posatge box, this allows us to make a claim for the damage with the relevant courier. Please repack the goods appropriately & return them to us as proof of damage to:
Enchanted Ivy, Hobgarth, Hillside, Rothbury, NE65 7PT

On receipt of the goods we will dispatch a replacement or refund & arrange a refund of postage costs for the return of the damaged items to us. Failure to return the goods to us may result in our refusal to replace item or issue a refund.